Q: When will i recieve my Pre-order?
A: Pre-order's will always have an ETA and may change at any moment due to Distributors.
Q:What if my order contains preordered and instock items?
A: If your order contains a mix of In-stock and Pre-order item's, your order will not ship until all items are in stock.
PAYMENT METHOD:
Q: What forms of payment do you accept?
A: We accept all major credit cards and PayPal.
SHIPPING:
Q: How long will it take for my order to arrive?
A: We process orders within 1-2 business days and ship via USPS or UPS. Delivery times will depend on the shipping method.
Q: What condition will my items be in?
A: We ensure that all items shipped are in mint condition (unless otherwise stated). This does not include any factory error's or blemishes that would affect the entire production of the item.
Q: How do you ship your Funko Pops?
A: We ship all our Funko Pops in cardboard sorters, bubble wrap, and cardboard boxes to ensure the safest delivery.
Q: How do you ship your collectibles?
A: All items will be wrapped in bubble wrap and shipped in a carboard box for a safe delivery.
CANCELLATIONS:
Q: Can I cancel my order?
A: All sales are final after the order has been shipped, however, if contacted before the shipment of the package then a full refund will be given.
RETURN & REFUNDS:
Q: Do you have a return or exchange policy?
A: We do not accept any returns or exchanges.
Q: Do you have a refund policy?
A: Yes we provide partial or full refunds on damaged goods or lost in transit items. In any case, please send us a message through our contact form with your order details.
Q: My order of in-stock items has not been delivered and too much time has passed, what can I do?
A: If you have not received an item and tracking has been stagnant, please send us a message through our contact form.
Q: What if I receive a damaged item?
A: If you receive an item not in the condition advertised please send us photos through our contact form. All claims must be notified within 5 days of delivery of the product.
WHOLESALE:
Q: Do you offer wholesale?
A: Yes we offer our wholesale program to smaller retailer's and internet personalities at various levels. Please add the following to our contact form.
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